Returns ( for purchased goods )
Our return policy lasts for 7 days for purchased goods. Unfortunately, no refunds or returns can be made for any purchases from our store beyond the period of 7 days. Sales items are not entitled to be returned or exchanged.
In order for your purchase to be eligible for a return, the product must be in a perfect condition. The product should be returned in its original packaging with its labels or tags.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Our return policy lasts for 7 days for rented goods. Unfortunately, no refunds or returns can be made for any purchases from our store beyond the period of 7 days. Deposit of rentals will be fully refunded if rented goods are returned in 7 days of rentals excluding 5% of service charge and delivery fees. Only 50% rentals deposit will be refunded if items are returned beyond 7 days of rentals excluding 5% of service charge and delivery fees. Sales items are not entitled to be returned or exchanged.
In order for your purchase to be eligible for a return, the product must be in a perfect condition. The product should be returned in its original packaging with its labels or tags.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
All returns received are subjected to quality inspection. An email will be sent to notify you of your returned product and status of refund.
Once approved, refunds will be processed and a credit will automatically be applied to your credit card or original mode of payment. This transactional process will require a certain amount of days. Sales items are not entitled to be returned, refunded or exchanged.
Late or missing refunds (if applicable)
If you have yet to receive a refund, please check your bank account or credit card company. Please understand that it may take some time before your refund is officially posted.
Please contact us at ja.rgsports@gmail.com if the above steps have been done and refunds are still not credited.
Sale items (if applicable)
All products sold on sale are not subjected to refunds.
Exchanges (if applicable)
Exchanges are only limited to defective or damaged products. If you require an exchange for the same product, you can only exchange the items for the same price within 7 days of purchase, drop us an email at ja.rgsports@gmail.com before you send it to our office.
Office Address: 201 Henderson Road, Apex @ Henderson, #05-01. Singapore 159545
Shipping
To return your product, please mail it to:
Office Address: 201 Henderson Road, Apex @ Henderson, #05-01. Singapore 159545
You will be responsible for bearing the shipping costs of returning your products. Shipping costs are non-refundable. The cost of return shipping will be deducted for any refunds made, all balances will be credited accordingly. Please also submit a copy of the postage receipt.
The duration of arrival for your exchanged product may vary, depending on your location.
If you are shipping any products worth over SGD$50, please consider opting for a trackable shipping service or shipping insurance. We are not liable for any losses or damages of your returned product.