All products sold are meticulously sourced and selected by gymnasts and coaches, thus we truly believe in the quality of the products and services we provide.
If the product received is not right, please make a return to us in its original condition, within 14 days, with the return authorization number (RAN).
Durability or wear-and-tear damages are not acceptable as a reason for return. Please ensure that you do not use your apparatus on any surfaces other than the Rhythmic Gymnastics mats or competition flooring.
If the wrong product has been sent, we will be liable for the shipping costs. All exchange orders will be delivered back to you on a complimentary basis (express or normal courier).
Please acquire RAN first, either via an email or phone call, before returning your products. JA RG Sports will not be held responsible for the unidentified package.
Please remember to complete the returns section of the invoice you have received with your package and ship your return package to our office.
Office Address: 201 Henderson Road, Apex @ Henderson, #05-01/03. Singapore 159545
We are not liable for any losses or damages of your returned product.
Please understand that COD or packages marked “Bill Recipient” will not be accepted. Please keep the receipt or tracking number of your returned package in cases of delayed or lost transit packages. All refunds will be for merchandise only, no refunds on shipping costs will be made unless the products was sent in error.
All customized products sold are not subjected to returns, refunds or exchanges.
Products returned without an invoice or copy of an invoice may take longer to process.
All leotards are custom made and it is customer’s responsibility to provide the accurate measurements. The “Measurement Guide” is provided, however if you don’t feel confident taking the measurements by yourself please use the help of any professional seamstress. Also, J&A RG Sports is happy to help and will answer any question and provide you with the help on how to take the measurements. J&A RG Sports will not grant a refund for the reason that the leotard “does not fit”. If you disagree with this policy please DO NOT order the leotard.
You must communicate with us for any and all special requests, such as colour and type of main material and mesh, color of rhinestones, special placing of rhinestones, type and cut of the skirt/pants, length of the sleeve. Please do not assume anything. All of your requests MUST be communicated to us BEFORE you place your order.
The leotards are custom made and thus J&A RG Sports cannot and will not grant a refund if you changed your mind or for any other reasons. If you disagree with this policy please DO NOT order the leotard.
WRONG PRODUCTS RECEIVED
Please contact us at (+65) 9657 1089 (ENG) / (+65) 9611 7112 (CHN) or send an email to ja.rgsports@gmail.com, so that we can rectify the issue and process the correct order. We ship all exchange orders back to you on a complimentary basis (express or normal courier).
DAMAGED PRODUCTS RECEIVED
Write “DAMAGED” next to your signature at a time of delivery, save the original package and immediately notify us at (+65) 9657 1089 (ENG) (+65) 9611 7112 (CHN)